Your Support Team,
Finally in Control.
Nexvox gives your customer support team a unified WhatsApp inbox — with intelligent routing, bot-to-human handoff, and real-time visibility across every agent and conversation.
What's getting in the way?
These are the friction points that hold customer support teams back. Nexvox is built to solve each one.
Customers waiting in the dark.
Without shared visibility, agents miss incoming messages. Customers wait. Satisfaction drops. And nobody knows who is responsible.
No handoff. No context.
When a bot escalates to a human, all prior context is lost. Customers repeat themselves. Agents start from zero. Every time.
Zero accountability.
No SLA tracking. No agent performance data. No way to know who handled what — or how well. You're flying blind.
Everything you need.
Nothing you don't.
Unified Team Inbox
Every WhatsApp conversation in one shared workspace. Assign to agents, filter by status, search by contact — no messages fall through.
Bot ↔ Human Handoff
Toggle seamlessly between bot and human handling with one click. Full conversation context is always preserved on both sides.
Response-Time Tracking
Know which conversations need immediate attention. Track first response time and resolution time per agent.
Internal Notes
Agents leave private notes on any conversation — visible only to the team, never to the customer.
Agent Performance
Monitor conversation volume, first response time, and resolution rate per agent in real time.
Smart Notifications
Agents get instant alerts on new assignments and escalations — no polling, no delay, no missed handoffs.
Up and running in three steps.
Connect your WhatsApp number
Add your WhatsApp Business account to Nexvox. Each workspace gets its own tenant-bound webhook endpoint — no shared infrastructure.
Connect your automation tools
Register callback endpoints for n8n, Make, Zapier, or custom systems. Copy the generated curl template and you're live.
Your team takes over
Agents manage customer support conversations from the unified inbox. Bot handles the routine. Humans handle the rest.
Common questions
Ready to transform your
customer support team?
Join teams already using Nexvox to manage their WhatsApp operations at scale. Start free — no credit card required.
Free plan available. No credit card required.