Guest Communication
That Actually Delivers.
Nexvox gives hotels, resorts, and travel operators a shared WhatsApp workspace — so your team handles bookings, in-stay requests, and follow-ups from one inbox, with full history and zero missed messages.
What's getting in the way?
These are the friction points that hold travel & hospitality teams back. Nexvox is built to solve each one.
Guests messaging staff personal phones.
When a team member leaves or goes off-shift, every guest conversation goes with them. No history, no handoff, no accountability — just a frustrated guest starting over.
Disruptions turn into a flood of repeat questions.
Flight delays, overbookings, and weather events spike message volume overnight. Inconsistent answers from an overwhelmed team turn into escalations, refund disputes, and lost bookings.
Conversion and upsell messages going unread.
Pre-booking uncertainty about fees and flexibility causes drop-off, and post-stay upgrade offers sent by email get a 20% open rate. The same message on WhatsApp gets 98%.
Everything you need.
Nothing you don't.
Booking Confirmations & Pre-Arrival
Automatically send booking confirmations, check-in instructions, and policy details — cancellation windows, change fees — the moment a reservation is made.
In-Stay Guest Services & Concierge
Guests request room service, housekeeping, or concierge help directly over WhatsApp. Bot handles the FAQ; your team handles the rest — with full context always intact.
Surge & Disruption Handling
Multi-agent chat lets your whole team work the same inbox at once. When a flight delay or overbooking spikes volume overnight, no message is duplicated and none is dropped.
Multi-Property & Multi-Brand Routing
Route guest messages to the right property, brand, department, or language team automatically. One inbox, any number of locations.
Bot ↔ Human Handoff With Full Context
Your bot — built with n8n, Make, Zapier, or custom code — answers policy FAQs and routine requests 24/7. Complex or high-stakes cases escalate to staff instantly, with the full thread attached.
Upsell Campaigns & Post-Stay Reviews
Send targeted upgrade offers, spa packages, and automated review requests via WhatsApp after checkout. Outperform email campaigns by 3× or more.
Up and running in three steps.
Connect your WhatsApp number
Add your WhatsApp Business account to Nexvox. Each workspace gets its own tenant-bound webhook endpoint — no shared infrastructure.
Connect your automation tools
Register callback endpoints for n8n, Make, Zapier, or custom systems. Copy the generated curl template and you're live.
Your team takes over
Agents manage travel & hospitality conversations from the unified inbox. Bot handles the routine. Humans handle the rest.
Common questions
Ready to transform your
travel & hospitality team?
Join teams already using Nexvox to manage their WhatsApp operations at scale. Start free — no credit card required.
Free plan available. No credit card required.