Sell More. Support Faster.
Online or In-Store.
Power the entire retail customer journey on WhatsApp - from product questions and order updates to cart recovery, in-store pickup, and post-purchase support - all in one team inbox.
What's getting in the way?
These are the friction points that hold retail & e-commerce teams back. Nexvox is built to solve each one.
Abandoned carts left unchallenged.
Email reminders are ignored. WhatsApp messages get 98% open rates. But you have no scalable, structured way to send them - whether the cart was left online or the customer walked out of your store.
"Where is my order?" floods your team.
Customers ask about online orders, in-store pickups, and delivery status constantly. Without automation, every answer is manual, slow, and repetitive.
Post-purchase issues piling up.
Frustrated customers hit WhatsApp first, whether they bought online or in your store. Without a team inbox, conversations are missed and trust erodes.
Everything you need.
Nothing you don't.
Order Notifications
Send order confirmations, shipping alerts, and in-store pickup-ready notices at scale via the WhatsApp Cloud API - automated, personalized.
E-Invoice Delivery
Send digital invoices and receipts straight to the customer's WhatsApp at checkout - online or in-store - with a full paper trail in the conversation history.
Cart Recovery Flows
Trigger personalized follow-ups for abandoned carts via n8n or Zapier, routed through Nexvox with full reply capture.
Multi-Agent Support
Your entire retail and support team shares one WhatsApp number. Assign product questions and post-purchase queries to the right agent instantly.
Customer Order History
Every customer's full order and conversation history in one view - online purchases and in-store visits alike. Agents have all the context they need from the first message.
Automated FAQ Handling
Connect your automation tool to handle status lookups, store hours, return policies, and routine replies - humans handle edge cases only.
Review Requests
Trigger post-purchase review requests automatically, personalized to the specific purchase, delivery, or in-store visit.
Up and running in three steps.
Connect your WhatsApp number
Add your WhatsApp Business account to Nexvox. Each workspace gets its own tenant-bound webhook endpoint - no shared infrastructure.
Connect your automation tools
Register callback endpoints for n8n, Make, Zapier, or custom systems. Copy the generated curl template and you're live.
Your team takes over
Agents manage retail & e-commerce conversations from the unified inbox. Bot handles the routine. Humans handle the rest.
Common questions
Ready to transform your
retail & e-commerce team?
Join teams already using Nexvox to manage their WhatsApp operations at scale. Start free - no credit card required.
Free plan available. No credit card required.