Bot Handles the Routine.
Humans Handle the Rest.
Toggle any conversation between bot and human handling with a single click. Full conversation context is always preserved — agents never start from zero, and customers never repeat themselves.
Everything built in.
Nothing bolted on.
One-Click Toggle
Switch any conversation between bot and human mode instantly. Agents take control the moment they click — no delay, no reconfiguration, no context switch.
Full Context Preserved
The complete conversation history is always visible when a human takes over. No summaries, no truncation — the full thread.
Bot Re-Engagement
Hand the conversation back to your bot after a human resolves the issue. Automation resumes exactly where the logic expects it.
Real-Time Status Indicator
Every conversation shows its current mode — bot or human — in real time. Your team always knows who or what is in control of each thread.
Escalation Triggers
Define keywords, conditions, or n8n/Make rules that automatically surface conversations for human review.
Handoff Logging
Every handoff is logged with timestamp and agent name. Full audit trail for quality review and compliance.
Up and running in three steps.
Connect your WhatsApp number
Add your WhatsApp Business account to Nexvox. Each workspace gets its own tenant-bound webhook endpoint — no shared infrastructure.
Connect your automation tools
Register callback endpoints for n8n, Make, Zapier, or custom systems. Copy the generated curl template and you're live.
Your team takes over
Agents claim escalated conversations from the inbox. Bot re-engages automatically when resolved, or stays silent until the agent hands back control.
Common questions
Ready to put Bot ↔ Human Handoff
to work for your team?
Join teams already using Nexvox to manage their WhatsApp operations at scale. Start free — no credit card required.
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